Customer Testimonials
The service was both friendly and effective. Tay made my first time car buying experience as easy as I could have hoped for and I would definitely recommend Tay and the business as a whole to anyone looking for a new ride.
Absolute trash. They sold me a vehicle with serious problems, ignored my complaints, provided conflicting paperwork, and repeatedly claimed it was fine. Another Ford dealership later declared it unsafe to driveq. Empire takes your money, avoids responsibility, and treats customers like garbage. Stay far away.
work done was exceptional, people that work there were very kind, helpful and professional. Wendell, was my go to guy and was all of the above.
Jon was the best. Helped me put immensely!
Jon and everyone were professional, experienced and made the whole process worth it.
I had such a great experience working with Adam at Empire Pre-Owned! From the beginning, he was extremely helpful, professional, patient, and made the whole process so easy and stress-free. He took the time to answer all of my questions, never made me feel pressured, and genuinely cared about making sure I was happy with my decision.
Buying a car can definitely be stressful, but Adam made the experience enjoyable and comfortable. His customer service was amazing, and I truly appreciate everything he did for me. If you’re looking for a vehicle at Empire Pre-Owned, I highly recommend asking ... Read More Google - Sep 10, 2026
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I honestly can’t say enough good things about my experience at Empire Hyundai, especially because of Sam. Buying a car can be such a stressful and overwhelming experience, but Sam made the entire process feel comfortable, welcoming, and genuinely special.
From the moment I walked in, Sam treated me with kindness, patience, and respect. She listened to what I needed, answered every question I had, and never made me feel pressured or rushed. She truly took the time to make sure I was happy and comfortable with my decision.
I’m so grateful for the time, effort, and genuine ... Read More Google - Sep 8, 2026
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I honestly can’t say enough good things about my experience at Empire Hyundai, especially because of Sam. Buying a car can be such a stressful and overwhelming experience, but Sam made the entire process feel comfortable, welcoming, and genuinely special.
From the moment I walked in, Sam treated me with kindness, patience, and respect. She listened to what I needed, answered every question I had, and never made me feel pressured or rushed. She truly took the time to make sure I was happy and comfortable with my decision.
I’m so grateful for the time, effort, and genuine ... Read More DealerRater - Sep 8, 2026
John was great and Dennis
Helpful on trying to get us in the right car.
It is nice to be able to get maintenance services done at the same place that I bought my vehicle. Only positive things to say about it, especially a very competitive cost.
Easy to work with, no pressure, same-day helped me with an out of state purchase. Thank you!
She did a great job and helped me get my car so fast.
I came in looking for a car with an impossible chance. I ended up with Mike, he was incredible! Made us feel comfortable and made the impossible, possible. Super friendly & professional, nothing but good things to say. If you’re ever in the market for a trade in or new car, this is the place to go!!
The service provided was exceptional, exceeding all expectations. My needs were understood with remarkable clarity, and the process was handled with utmost efficiency. The promptness with which my requests were fulfilled was truly impressive. Furthermore, the interaction resulted in a valuable new professional connection. It is rare to encounter such a high level of dedicated customer care. The entire experience was seamless and highly satisfactory. I would readily recommend this service to others seeking outstanding assistance. The professionalism and effectiveness demonstrated were truly commendable. Thank you so very much Samantha ☺️ !!! You where truly exceptional at assisting me in getting into ... Read More Google - Aug 20, 2026
Mike is great!!
Mike was so very helpful!
Mike Torres was great to deal with got a great deal.
Mike was great and helpful!
Mike helped me so much great guy
Great experience!!
Highly recommend the people here! If you want a team of people that help you in the whole process of buying a car, this place is it! The professionalism, courtesy, and outstanding dedication to customer service is the best I've ever had. These guys have gone above and beyond, especially our salesman Alex! We liked Alex from the moment we met and he has been amazingly patient in the process and was with us every step of the way! Thank you so much Alex and everyone on the team that made our purchase go as smoothly as possible and ... Read More Google - Aug 12, 2026
Alex was the best!! Overall the entire staff was fantastic went out there way to accommodate and help us through a difficult situation. Alex, our sales specialist was fantastic keeper us appraised every step of the way. I’ve never posted a review before but I had to take the time to do one for here
Fantastic experience with Mike traded in car and walked out with my choice with a very short time!!!!
Had an awesome experience with Samantha! She was super nice, patient, and really helpful with everything. Never felt pressured or rushed at all, and she made the whole process way easier than I expected. If you’re looking to buy a car, definitely go see Samantha. She’s great to work with and will take good care of you!
Our experience here with Nate was outstanding. We were here on vacation and ended up with a nail in our tire. Nate helped us quickly resolve this. He was transparent from the beginning and was beyond kind and efficient. We were all good to go within 24 hours. Highly recommend this place if you are in a bind!
I bought a 2020 Toyota Camry with Mike and it was a seamless process. He took the time to show me the vehicle, test drive it, and was patient when I was unsure. If you’re looking to buy a pre-owned vehicle, go see Mike at Empire pre-owned.
Mike was great! He’s my new friend and will recommend him anytime. Excellent follow through and great customer service.
They did an amazing job bringing my vehicle back to great condition
Alex, our sales person went way above and beyond to get us in a new car. We didn’t buy here for personal reasons but i highly recommend working with Alex in sales. He was very professional and down to earth and respectful of our circumstances. We never once felt as though we were less than which has happened at other dealerships. The only criticism I would give is that communication from management could be better. Either way a great experience
Sam in sales is absolutely amazing!! I had a great experience working with her. She was friendly, enthusiastic, and made the stress of looking for a new car so smooth! She was knowledgeable, answered all of my questions, and made sure I felt comfortable every step of the way without any pressure. I really appreciated her excellent customer service and positive attitude. I would highly recommend working with her if you're looking for a vehicle, and I'll definitely be coming back to buy my next car with her.
Had an excellent experience at Empire. They worked with me with my financing and my situation, also got me in a vehicle that was best for my needs and fit my financing perfectly. The salesman, Alex Caban, worked hard for me and I appreciate it. Thank you for great service!
I have just recently purchased my first car through Empire and I will like to say I had the best experience! I walked through those doors not knowing if I was getting a car that day and Sam had helped throughout the process and she was amazing! She had helped me find the best reliable and affordable car. She had walked me through the whole process. I couldn’t thank her enough for the opportunity she gave me!
Just bought Lexus. She's a beauty!! Bryan was very helpful and kind during the whole process. Matt made negotiating a price easy and made sure I left with the car. I would definitely recommend anyone looking for a pre-owned vehicle to stop by.
Bryant is the best salesman ive dealt with in a long time highly recommend empire
WORST EXPERIENCE EVER. Dennis, Jay and Eric are useless. Will never buy anything from Empire ever again. Ben in Fall River messed up all the paperwork. I gave my deposit of $500 and didn’t get the vehicle for 3 months: and come to find out I was driving an unregistered vehicle due to Empires negligence. I could go on and on, never again. Bad reviews are incoming along with letters
They have great options for cars, they really do work with you to get you approved the sales associate I went with was Alex
Alex was great he help me and my wife get into a car through a confusing process he made it happen
Went in with what I needed and they made sure to take care of my needs. They were straightforward and respectful and I will continue to do business with them for any future car sales! Shout out Bryant !
Everyone was very nice and they work with you. Overall it was a great car buying experience!
AWESOME DEALERSHIP THANK YOU FOR MY SUBARU VISIT BRYANT BEST SALESMAN!!
Best experience. Jay was amazing. Straight up, fast with the paperwork, and got me the BEST deal. I was upside down in my loan and in a 14yr old beater. They gave me more for my trade in than it was worth just to get me into something safe and affordable. I drove home in a 2024 beautiful suv in less than 3 days. It’s been a couple months and the car still runs beautifully. If I ever need a new car, I know exactly where I’m going.
Bryant was awesome. I drove off in my new car the same day. I highly recommend him.
Horrible experience. The dealership lied, failed to fix my brakes after a month, hid an oil leak, and made excuses once the warranty expired. The manager was unprofessional and even disrespected the salesman who sold me the car. I took the car to the Fall River main store after 6 weeks, and they fixed the brake issue in just two days, proving the problem could have been repaired all along. The issue wasn't the company it was this dealership. I would not recommend buying a vehicle from this location and I hope they move Dennis to the fall river store
Always on point with service and vehicle buying. Always courteous, friendly, service is top notch
Mike Torres was fantastic and helped me out so well!
Bryant was very helpful has great customer service.abd helped speed things along ! Would recommend for sure !
Bryant helped us get the car when we needed it most The whole process was great and would definitely recommend
Everyone is friendly, very helpful. Love my truck. They fixed any issues that came up from it being a used vehicle
Anibal…..is your GUY! Ask for him he definitely won’t disappoint you, I went in with low expectations and left with the car I wanted and very very happy! Thank you Empire! And thank you Anibal!!!!!!!🙏🏼🙏🏼🙏🏼🙏🏼
Excellent experience! The staff was professional, honest, and very helpful throughout the entire process. They answered all my questions, made everything easy, and treated me with respect. I’m very happy with my purchase and would definitely recommend this dealership to anyone looking for a vehicle. Thank you for the great service!
I went into the dealership to look around and spoke with Brian in sales and he was very kind and knowledgeable about the difference in models and sizes. I told him what my exact needs were nd he found the perfect car at the best price 2 hours later I was driving my new SUV home ! I have been to dealerships before and even worked for one and this transaction was flawless ! I cannot recommend Brian enough !! Even te finance manager was super nice ,even though he didn’t know who Mike Verable is ( he looks like him) the entire team ... Read More Google - Jun 9, 2026
Had a great experience with Mike!
My experience with Empire Pre-Owned Superstore Swansea and Fall River Ford has been an absolute disaster from the moment I purchased my vehicle.
I purchased a 2022 Ford Escape and almost immediately began experiencing issue after issue. Since then, I have spent months trying to get answers, documentation, and repairs, while being met with what I believe was a complete lack of accountability.
One of the most alarming discoveries was that approximately half of my engine oil dipstick was missing. This was discovered after the sale. When I attempted to get answers about how a vehicle could be sold in that ... Read More DealerRater - May 31, 2026
Mike and Ben were amazing in helping me ( a first time buyer) by a very expensive truck and were very compliant. Definitely recommended to speak to those 2.
Me and my brother went here. We talked to Josh. I believe his name was and he said he’d give us a call the next day we haven’t heard from him since.
Mike was excellent, laid back, but quick and helpful!
I had the most amazing experience with Empire Collision Center. My back passenger side was hit by another car. The work that was done was excellent. The customer Service person (Stephanie)was extremely helpful, friendly and explained everything to me. I recommend this company to anyone who needs car repairs done.
Mike is the best, great guy. Highly recommend!
Mike was very helpful in our car search. He was very personable, honest, and worked with us on what we can afford. Highly recommend!
Mike was awesome! Nice and easy. 100% recommend!
Mike is a great guy! Easy to work with!
Best dealership definitely recommend
Had some service done, not backed up like every other garage, 2 business days for my appointment. Just wish i lived close enough to wait at home
Bob was seriously amazing throughout the whole process. I came in not really knowing about financing, or insurance, and he explained everything and helped me every step of the way. He gave me multiple options and actually took the time to help me find what would work best for my budget instead of just trying to sell me anything He was patient, genuine, and never made me feel rushed or pressured. He even stayed after closing to help make sure everything was taken care of, especially when it came to insurance and getting me approved with my credit. You can ... Read More Google - May 17, 2026
I was looking for a reliable fairly new car, I found this place, My sales person Anibal Furtado was great. I let him know what type of vehicle I was interested in. I was adamant about my price range and he respected that. he worked with me for hours to help me get within my price range and into the vehicle I was looking for. It’s been a few months and I am extremely happy with my vehicle and the service I received from Anibal Furtado. Every question I asked was answered, and I never felt pressured. I left ... Read More Google - May 16, 2026
Love my vehicle. Not happy with the lack of communication. Wasn't told at least a week was needed for servicing the vehicle I just paid cash for. Also left message with the service department that I was told to call Monday because of my seat not working properly, I had to call back because no one called me to make an appointment.
Absolutely terrible service and communication. Took over 30 days to pay off the loan for the car I traded in. And when called multiple times about it no one ever called me back. Was told to bring in the truck I bought for repairs agreed upon when purchasing the vehicle and when we got there 3 separate time was told “sorry we don’t have a loaner car we will have to reschedule.” The first salesman, Alex, was amazing but then they made us work with someone else who had no idea what was going on. I would never recommend this dealership ... Read More DealerRater - May 15, 2026
If you need body work done, go see Stephanie. She is INCREDIBLE. I got into an accident and needed paint work done, and she made the process stress free from start to finish. She secured a rental for me right away and had my vehicle finished in less than a week. The quality of the work was amazing, and her communication and professionalism were unmatched. Highly recommend Stephanie and her team!
Mike was an attentive and personable salesman. He went above and beyond to accomodate special requests and to push through our registration as quickly as possible to help us meet a trip deadline. Zero complaints about him or his work to help us through the process. Financial side was not as seamless with some frustration with the advertised prices having fine print and feeling pressure to finance through dealer to get the advertised price. Would have liked more flexibility with this. But love the vehicle and loved the service Mike provided. He was extremely helpful!!
Mike was awesome to work with and helped us get to where need to... good work
I had a very good experience buying a car from Mike Thank you very much
My Wife and I dealt with Mike Torres recently and it was a pleasure working with him on the purchase of a vehicle for my wife. Easy no haggling experience! We would recommend visiting this dealer and asking for Mike to help you out with looking into a vehicle!
Our salesman Mike Torres had given me excellent service and very honest and upfront about all the details from finance and the vehicle that I purchased. I would recommend him to anyone. Bryan
Mike Torres is great. Helped me when I needed a car. I referred someone who was in the same situation. Drove home new vehicle same day both times. Thank you Mike and Empire Superstore
We had a great experience! Mike was more than helpful!! I highly recommend them for getting a new/ used vehicle!!
Empire pre-owned a superstore is a great place to buy a vehicle,, Mike Torres is a great man and he went above and beyond to help me with getting the truck I love.
Ask for Mike !!
Mike Torres Is an amazing car salesman. From the moment my wife and I entered the lot Mike came out and welcomed us! He was very personable and easy to engage with, from the start to finish in search for our dream car. He was amazing and Highly recommend Mike to anyone who is searching for the forever car well long term .
Friendly, great salesmen, Anibal was very helpful and was willing to work with me. All in all a good experience. Will be back in the future. Shout-out to Bryant!
Alex is AMAZING
Anibal was extremely professional in the entire car buying process.
Beat customer service goes out to Anibal he helped me with everything queation asked an answered If I ever need a vehicle I will here and I recommend Anibal to everyone I know.
My man dennis helped me out so well with my new tundra i love man the staff was really nice shout out anibal
Alex was exceptional at getting me the car i wanted for the price i was willing to pay . If you’re looking for someone to make it happen for you i highly recommend seeing Alex at Empire !!!
Alex is a good salesperson unlike the store itself 5 stars is for alex only
Alex knew what I wanted and help the process go faster I got in and out with a new car
Top tier customer service! Experience was 10/10. Thank you to Alex who went above and beyond to help us. He came in on his day off to finish off insurance/plates duties. May everyone find themselves an ALEX when purchasing a car! 😊
This was a fantastic experience. Quality service and team was very friendly and helpful. Alex helped us with all of our needs and was very professional. I will be recommending this dealership and salesman to anyone who needs to buy a new or used car.
I had a great experience at Empire Pre-Owned Superstore thanks to Alex C. He was incredibly helpful, honest, and really took the time to understand what I needed for my family. I never felt pressured, and he made the whole process smooth and stress-free. I left with a car that truly fits our needs, and I’m very grateful for his patience and professionalism. Highly recommend asking for Alex C if you’re looking for a reliable and trustworthy car-buying experience!
Alex Caban was extremely helpful to me and my family helped us out getting a new vehicle same day if u need a new or used car definitely come see him
Me and my wife purchased a Cadillac esv from empire in Swansea Ma our sales rep was ALEX and from start to finish the service was amazing he worked over time to get us an affordable payment and even helped us get a new insurance policy $400 cheaper than the one we had I can’t thank them enough and will recommend them over anybody when it comes to financing or purchasing a pre owned vehicle
Looking for a new car? Ask for Anibal whenever you arrive, he’ll get you approved at the right rate for the right price!