Customer Testimonials

Denis was really good with me to very helpful

Adam is the best, this is how all salespeople should sell! I would by anything from him! A +

** 1 STAR - BUYER BEWARE! ABSOLUTELY DISGUSTING CUSTOMER SERVICE!** If I could give this dealership ZERO stars, I absolutely would! I am beyond furious and disgusted with the way this dealership conducts business. **I was sold a vehicle that had a leak THE VERY DAY I DROVE IT OFF THE LOT!** The passenger-side floor was literally a PUDDLE! How does a dealership sell a customer a vehicle in this condition and think that's acceptable?! What's even more infuriating is their complete lack of accountability. Rather than acknowledge the issue and make things right, they have refused to take the ... Read More

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Yelp - Nov 10, 2026

** 1 STAR - BUYER BEWARE! ABSOLUTELY DISGUSTING CUSTOMER SERVICE!** If I could give this dealership ZERO stars, I absolutely would! I am beyond furious and disgusted with the way this dealership conducts business. **I was sold a vehicle that had a leak THE VERY DAY I DROVE IT OFF THE LOT!** The passenger-side floor was literally a PUDDLE! How does a dealership sell a customer a vehicle in this condition and think that's acceptable?! What's even more infuriating is their complete lack of accountability. Rather than acknowledge the issue and make things right, they have refused to take the vehicle back or provide a reasonable resolution. **They were more than happy to take my money, but when it came time to stand behind the vehicle they sold me, suddenly customer satisfaction was no longer a priority.** This experience has left me feeling completely taken advantage of. Purchasing a vehicle is a major financial commitment, and customers deserve honesty, transparency, and a vehicle that is in proper working condition. The fact that I experienced a serious issue **ON THE VERY FIRST DAY** and am now being met with resistance instead of assistance speaks volumes about how this dealership treats its customers. In my experience, this dealership seems far more concerned with making a sale than ensuring customers receive a reliable vehicle. Their handling of this situation has demonstrated an appalling lack of customer care, professionalism, and accountability. **DO YOURSELF A FAVOR AND TAKE YOUR HARD-EARNED MONEY ELSEWHERE!** I would never recommend this dealership to anyone. No customer should have to fight to get a dealership to take responsibility for a problem discovered the very day a vehicle was purchased. **Selling a car is easy. Standing behind what you sell is what defines a reputable business. This dealership has failed miserably at that.**

Excellent salesman , worked hard to make my deal come to fruition. Went above and beyond, he should be commended

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I'm very happy with my service excellent

Great service excellent staff. Would purchase again. Sending friends and family that way. Thanks team.

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Got the deal done but still haven’t paid off my triad in. It’s been 3 weeks now

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First Class organization. Our salesperson, Adam Anderson, was extremely professional and personable. Created a very relaxed atmosphere and the sale was a breeze. If you are in the market for a vehicle this is the place to go.

Stephanie the body shop manager has been a dream to work with! She's always friendly, efficient, and keeps you updated throughout the entire process. Highly recommend!

Dennis was fantastic! They really helped us out!

Dont waste your time if your rebuilding credit and received the flyer in the mail about paying off your trade no how much you owe up to 5000 over kbb just something to get you in door. Couldn't have the vehicle ready after knowing days in advance of appointment kept saying key fob left vehicle while driving this was after they supposedly replaced battery suv didnt even have floor mats and only one key fob and they still would come down on the price. Gm was rude. Sales girl was great not pushy so was finance manager but would have ... Read More

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Google - Oct 22, 2026

Dont waste your time if your rebuilding credit and received the flyer in the mail about paying off your trade no how much you owe up to 5000 over kbb just something to get you in door. Couldn't have the vehicle ready after knowing days in advance of appointment kept saying key fob left vehicle while driving this was after they supposedly replaced battery suv didnt even have floor mats and only one key fob and they still would come down on the price. Gm was rude. Sales girl was great not pushy so was finance manager but would have never wasted mine time or theres if the flyer I received was properly explained to me and they didnt just blow smoke up my butt to get me in.

Great experience , amazing vehicles to chose from Jon was my salesman amazing job!

Great service everyone super nice

I had my car serviced and the results were outstanding. I will continue to go there again.

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Unfortunately these guys sold a lemon and knew it. They are your friends until you bring it back within 30 days with the issue they thought they dodged. Avoid a lemon law claim and..... DON'T BUY FROM HERE!!! RUN!!!!

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The service was both friendly and effective. Tay made my first time car buying experience as easy as I could have hoped for and I would definitely recommend Tay and the business as a whole to anyone looking for a new ride.

Absolute trash. They sold me a vehicle with serious problems, ignored my complaints, provided conflicting paperwork, and repeatedly claimed it was fine. Another Ford dealership later declared it unsafe to driveq. Empire takes your money, avoids responsibility, and treats customers like garbage. Stay far away.

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work done was exceptional, people that work there were very kind, helpful and professional. Wendell, was my go to guy and was all of the above.

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I don’t like leaving bad reviews but this place is very unprofessional. Update: In the contract empire said they would pay off my loan on my trade in without telling me that it would take them 40+ days to do so. So since it took them so long to pay it off I ended up having to pay my monthly payment on my car that I traded in 30+ days ago and didn’t even have the car in my possession that month which was 540 dollars. Now they tell me oh it’s okay you’ll get that money back when ... Read More

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Google - Sep 16, 2026

I don’t like leaving bad reviews but this place is very unprofessional. Update: In the contract empire said they would pay off my loan on my trade in without telling me that it would take them 40+ days to do so. So since it took them so long to pay it off I ended up having to pay my monthly payment on my car that I traded in 30+ days ago and didn’t even have the car in my possession that month which was 540 dollars. Now they tell me oh it’s okay you’ll get that money back when we pay the car off. Guess what, they pay the car off finally 40 days after I traded my car in and now when I ask who do I go to to get my 540 dollars back that should’ve been overpayed they say go ask the people I had my loan through. Now I go call them and they say that empire only overpayed 70 dollars. And that I would only get 70 dollars back. So i got robbed 500 dollars. I really wish I read the reviews on this place before I got a car through them because I seen a couple others had the same problem. This dealership is a huge scam and should be shut down for stealing from people. Save yourself a lot of money and headache and go somewhere else.

Jon was the best. Helped me put immensely!

Jon and everyone were professional, experienced and made the whole process worth it.

Tried to sell me a car 27,000 over what the website said after I had already been approved online. Never even bothered to let me look at the car or even bother to look at my paystubs or credit lol. Just immediately assumed I couldn’t afford it and didn’t have the credit. Lost a sale

I had such a great experience working with Adam at Empire Pre-Owned! From the beginning, he was extremely helpful, professional, patient, and made the whole process so easy and stress-free. He took the time to answer all of my questions, never made me feel pressured, and genuinely cared about making sure I was happy with my decision. Buying a car can definitely be stressful, but Adam made the experience enjoyable and comfortable. His customer service was amazing, and I truly appreciate everything he did for me. If you’re looking for a vehicle at Empire Pre-Owned, I highly recommend asking ... Read More

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Google - Sep 10, 2026

I had such a great experience working with Adam at Empire Pre-Owned! From the beginning, he was extremely helpful, professional, patient, and made the whole process so easy and stress-free. He took the time to answer all of my questions, never made me feel pressured, and genuinely cared about making sure I was happy with my decision. Buying a car can definitely be stressful, but Adam made the experience enjoyable and comfortable. His customer service was amazing, and I truly appreciate everything he did for me. If you’re looking for a vehicle at Empire Pre-Owned, I highly recommend asking for Adam! You won’t be disappointed. ⭐️⭐️⭐️⭐️⭐️

I would not recommend Empire Pre-Owned Superstore based on my experience purchasing my 2025 Hyundai Kona. I arrived around 11 AM knowing exactly which vehicle I wanted. We took a test drive and began working out the numbers. Before moving forward, I specifically asked whether I would be able to leave with the vehicle that day and was told that I most likely would. Ultimately, I was not able to take the vehicle home that day. One of my biggest issues was the pricing. The vehicle was advertised online at one price, but once we began working out the numbers, approximately $3,000 was ... Read More

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Yelp - Sep 9, 2026

I would not recommend Empire Pre-Owned Superstore based on my experience purchasing my 2025 Hyundai Kona. I arrived around 11 AM knowing exactly which vehicle I wanted. We took a test drive and began working out the numbers. Before moving forward, I specifically asked whether I would be able to leave with the vehicle that day and was told that I most likely would. Ultimately, I was not able to take the vehicle home that day. One of my biggest issues was the pricing. The vehicle was advertised online at one price, but once we began working out the numbers, approximately $3,000 was added on top of the advertised price. When I questioned it, I was told the additional amount was for maintenance performed on the vehicle and that this was something Massachusetts dealerships do. That additional $3,000 was not included in the online advertised price. My understanding is that Massachusetts motor-vehicle advertising regulations require advertised prices to include charges that are necessary or usual before delivery, including vehicle-preparation charges. Regardless, I believe customers should know the actual required price of a vehicle before coming into the dealership--not discover thousands of dollars in additional mandatory charges while working out the deal. Since I couldn't take the vehicle that day, I was told it would be cleaned, ready to go, and waiting for me at 9 AM Monday. I arrived at 9 AM, and the staff seemed to have no idea what I was talking about. I ended up waiting approximately another hour for the vehicle. I was also told they would put some gas in it, but when I received the car, the fuel level appeared to be essentially the same as it was when I took it for the test drive. There were also separate issues with the inspection and registration process. After purchasing the vehicle, I received a letter informing me that the car still needed to be inspected. I ended up paying for the inspection out of pocket. I probably could have contacted the dealership for reimbursement, but by that point I was so frustrated with the experience that I simply did not want to deal with them anymore. Separately, there was an issue involving the VIN check and my temporary plate. I was aware that my temporary plate was approaching its expiration date, but the dealership did not take care of the issue or contact me until the day before the plate was set to expire. Because of the last-minute notice, I had to interrupt my vacation and travel to East Providence to have the VIN check completed. The entire situation felt unnecessarily rushed and poorly handled, especially considering they had weeks after the sale to address it. I like the vehicle itself and have no complaints about the Kona. My issue is entirely with the purchasing experience. I have purchased multiple vehicles from multiple dealerships over the years, and I have never had a worse dealership experience than this one. Between the approximately $3,000 added above the online advertised price, poor communication, promises that weren't followed through on, the inspection issue, the last-minute VIN check, and the amount of my time that was wasted, the entire process left a terrible impression. For those reasons, I would not purchase another vehicle from Empire Pre-Owned Superstore and cannot recommend this dealership to others.

I would not recommend Empire Pre-Owned Superstore based on my experience purchasing my 2025 Hyundai Kona. I arrived around 11 AM knowing exactly which vehicle I wanted. We took a test drive and began working out the numbers. Before moving forward, I specifically asked whether I would be able to leave with the vehicle that day and was told that I most likely would. Ultimately, I was not able to take the vehicle home that day. One of my biggest issues was the pricing. The vehicle was advertised online at one price, but once we began working out the numbers, approximately $3,000 was ... Read More

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Google - Sep 9, 2026

I would not recommend Empire Pre-Owned Superstore based on my experience purchasing my 2025 Hyundai Kona. I arrived around 11 AM knowing exactly which vehicle I wanted. We took a test drive and began working out the numbers. Before moving forward, I specifically asked whether I would be able to leave with the vehicle that day and was told that I most likely would. Ultimately, I was not able to take the vehicle home that day. One of my biggest issues was the pricing. The vehicle was advertised online at one price, but once we began working out the numbers, approximately $3,000 was added on top of the advertised price. When I questioned it, I was told the additional amount was for maintenance performed on the vehicle and that this was something Massachusetts dealerships do. That additional $3,000 was not included in the online advertised price. My understanding is that Massachusetts motor-vehicle advertising regulations require advertised prices to include charges that are necessary or usual before delivery, including vehicle-preparation charges. Regardless, I believe customers should know the actual required price of a vehicle before coming into the dealership—not discover thousands of dollars in additional mandatory charges while working out the deal. Since I couldn’t take the vehicle that day, I was told it would be cleaned, ready to go, and waiting for me at 9 AM Monday. I arrived at 9 AM, and the staff seemed to have no idea what I was talking about. I ended up waiting approximately another hour for the vehicle. I was also told they would put some gas in it, but when I received the car, the fuel level appeared to be essentially the same as it was when I took it for the test drive. There were also separate issues with the inspection and registration process. After purchasing the vehicle, I received a letter informing me that the car still needed to be inspected. I ended up paying for the inspection out of pocket. I probably could have contacted the dealership for reimbursement, but by that point I was so frustrated with the experience that I simply did not want to deal with them anymore. Separately, there was an issue involving the VIN check and my temporary plate. I was aware that my temporary plate was approaching its expiration date, but the dealership did not take care of the issue or contact me until the day before the plate was set to expire. Because of the last-minute notice, I had to interrupt my vacation and travel to East Providence to have the VIN check completed. The entire situation felt unnecessarily rushed and poorly handled, especially considering they had weeks after the sale to address it. I like the vehicle itself and have no complaints about the Kona. My issue is entirely with the purchasing experience. I have purchased multiple vehicles from multiple dealerships over the years, and I have never had a worse dealership experience than this one. Between the approximately $3,000 added above the online advertised price, poor communication, promises that weren’t followed through on, the inspection issue, the last-minute VIN check, and the amount of my time that was wasted, the entire process left a terrible impression. For those reasons, I would not purchase another vehicle from Empire Pre-Owned Superstore and cannot recommend this dealership to others.

⭐⭐⭐⭐⭐ I honestly can’t say enough good things about my experience at Empire Hyundai, especially because of Sam. Buying a car can be such a stressful and overwhelming experience, but Sam made the entire process feel comfortable, welcoming, and genuinely special. From the moment I walked in, Sam treated me with kindness, patience, and respect. She listened to what I needed, answered every question I had, and never made me feel pressured or rushed. She truly took the time to make sure I was happy and comfortable with my decision. I’m so grateful for the time, effort, and genuine ... Read More

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Google - Sep 8, 2026

⭐⭐⭐⭐⭐ I honestly can’t say enough good things about my experience at Empire Hyundai, especially because of Sam. Buying a car can be such a stressful and overwhelming experience, but Sam made the entire process feel comfortable, welcoming, and genuinely special. From the moment I walked in, Sam treated me with kindness, patience, and respect. She listened to what I needed, answered every question I had, and never made me feel pressured or rushed. She truly took the time to make sure I was happy and comfortable with my decision. I’m so grateful for the time, effort, and genuine care Sam put into helping me get my car. It’s not every day you come across someone who makes you feel like more than just another customer. Sam went above and beyond, and I truly appreciate her for that. If you’re looking for a vehicle, I highly recommend Empire Hyundai and asking for Sam G. . I walked in looking for a car and walked out feeling like I was treated with genuine care. Thank you, Sam, for making this experience one I’ll always remember! ❤️🚗

⭐⭐⭐⭐⭐ I honestly can’t say enough good things about my experience at Empire Hyundai, especially because of Sam. Buying a car can be such a stressful and overwhelming experience, but Sam made the entire process feel comfortable, welcoming, and genuinely special. From the moment I walked in, Sam treated me with kindness, patience, and respect. She listened to what I needed, answered every question I had, and never made me feel pressured or rushed. She truly took the time to make sure I was happy and comfortable with my decision. I’m so grateful for the time, effort, and genuine ... Read More

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DealerRater - Sep 8, 2026

⭐⭐⭐⭐⭐ I honestly can’t say enough good things about my experience at Empire Hyundai, especially because of Sam. Buying a car can be such a stressful and overwhelming experience, but Sam made the entire process feel comfortable, welcoming, and genuinely special. From the moment I walked in, Sam treated me with kindness, patience, and respect. She listened to what I needed, answered every question I had, and never made me feel pressured or rushed. She truly took the time to make sure I was happy and comfortable with my decision. I’m so grateful for the time, effort, and genuine care Sam put into helping me get my car. It’s not every day you come across someone who makes you feel like more than just another customer. Sam went above and beyond, and I truly appreciate her for that. If you’re looking for a vehicle, I highly recommend Empire Hyundai and asking for Sam. I walked in looking for a car and walked out feeling like I was treated with genuine care. Thank you, Sam, for making this experience one I’ll always remember! ❤️🚗

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John was great and Dennis

My husband and I both purchased new vehicles this year, and we had two completely different experiences. I purchased mine from Empire Pre-Owned Superstore in Swansea, while my husband purchased his from Tasca in Seekonk. When I tell you the difference was night and day, I truly mean it. After our experience with Empire, we were honestly traumatized and went into Tasca with absolutely no expectations. We were prepared for another stressful experience, but Tasca completely changed our perspective. From the moment we walked in, we were treated like family. Everyone was friendly, personable, patient, and genuinely cared about making ... Read More

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Google - Sep 6, 2026

My husband and I both purchased new vehicles this year, and we had two completely different experiences. I purchased mine from Empire Pre-Owned Superstore in Swansea, while my husband purchased his from Tasca in Seekonk. When I tell you the difference was night and day, I truly mean it. After our experience with Empire, we were honestly traumatized and went into Tasca with absolutely no expectations. We were prepared for another stressful experience, but Tasca completely changed our perspective. From the moment we walked in, we were treated like family. Everyone was friendly, personable, patient, and genuinely cared about making sure we were happy and satisfied with our purchase. We mainly worked with Devin, who was absolutely amazing from start to finish. He went above and beyond for us and made the entire process so much easier and more enjoyable. To be completely honest, everyone we interacted with at Tasca was wonderful. They truly earned our business, and I can confidently say I will never go anywhere else for a vehicle. Then there’s Empire… After comparing the two experiences, it’s hard to believe they are both in the same industry. Empire should really take notes from Tasca on how to treat customers. Our experience with Empire was absolutely disgraceful and left such a bad impression that we had no expectations going into our next vehicle purchase. Tasca has earned our trust and our future business. Thank you to Devin and the entire team for showing us what a dealership experience SHOULD look like!

Helpful on trying to get us in the right car.

I originally posted a great review as the original experience was wonderful! I bought 2 cars from them 36 days ago and both vehicles are not registered yet. They also have failed to pay off the other car loans, which is part of the contract. Trying to talk with someone is impossible! Everytime me or my husband call, we get transferred 5 times and hung up on. We keep getting the run around. At this point, we are going to start taking legal action. It is absolutely ridiculous! Do not recommend going here!

It is nice to be able to get maintenance services done at the same place that I bought my vehicle. Only positive things to say about it, especially a very competitive cost.

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Easy to work with, no pressure, same-day helped me with an out of state purchase. Thank you!

She did a great job and helped me get my car so fast.

I came in looking for a car with an impossible chance. I ended up with Mike, he was incredible! Made us feel comfortable and made the impossible, possible. Super friendly & professional, nothing but good things to say. If you’re ever in the market for a trade in or new car, this is the place to go!!

The service provided was exceptional, exceeding all expectations. My needs were understood with remarkable clarity, and the process was handled with utmost efficiency. The promptness with which my requests were fulfilled was truly impressive. Furthermore, the interaction resulted in a valuable new professional connection. It is rare to encounter such a high level of dedicated customer care. The entire experience was seamless and highly satisfactory. I would readily recommend this service to others seeking outstanding assistance. The professionalism and effectiveness demonstrated were truly commendable. Thank you so very much Samantha ☺️ !!! You where truly exceptional at assisting me in getting into ... Read More

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Google - Aug 20, 2026

The service provided was exceptional, exceeding all expectations. My needs were understood with remarkable clarity, and the process was handled with utmost efficiency. The promptness with which my requests were fulfilled was truly impressive. Furthermore, the interaction resulted in a valuable new professional connection. It is rare to encounter such a high level of dedicated customer care. The entire experience was seamless and highly satisfactory. I would readily recommend this service to others seeking outstanding assistance. The professionalism and effectiveness demonstrated were truly commendable. Thank you so very much Samantha ☺️ !!! You where truly exceptional at assisting me in getting into my Dream car 🚗 😍!!!!

Mike is great!!

Mike was so very helpful!

Mike Torres was great to deal with got a great deal.

Mike was great and helpful!

If I could give zero stars, I would. Do not go to this dealership. They can’t even get you into a vehicle making over $12k a month. If you see their ads saying 0 down and 100% approval, don’t fall for it.

Mike helped me so much great guy

Great experience!!

Highly recommend the people here! If you want a team of people that help you in the whole process of buying a car, this place is it! The professionalism, courtesy, and outstanding dedication to customer service is the best I've ever had. These guys have gone above and beyond, especially our salesman Alex! We liked Alex from the moment we met and he has been amazingly patient in the process and was with us every step of the way! Thank you so much Alex and everyone on the team that made our purchase go as smoothly as possible and ... Read More

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Google - Aug 12, 2026

Highly recommend the people here! If you want a team of people that help you in the whole process of buying a car, this place is it! The professionalism, courtesy, and outstanding dedication to customer service is the best I've ever had. These guys have gone above and beyond, especially our salesman Alex! We liked Alex from the moment we met and he has been amazingly patient in the process and was with us every step of the way! Thank you so much Alex and everyone on the team that made our purchase go as smoothly as possible and worked so hard for us morning and night to get us the best deals on our cars! We will recommend to family and friends and will return for any future purchases!

Alex was the best!! Overall the entire staff was fantastic went out there way to accommodate and help us through a difficult situation. Alex, our sales specialist was fantastic keeper us appraised every step of the way. I’ve never posted a review before but I had to take the time to do one for here

Fantastic experience with Mike traded in car and walked out with my choice with a very short time!!!!

Had an awesome experience with Samantha! She was super nice, patient, and really helpful with everything. Never felt pressured or rushed at all, and she made the whole process way easier than I expected. If you’re looking to buy a car, definitely go see Samantha. She’s great to work with and will take good care of you!

Our experience here with Nate was outstanding. We were here on vacation and ended up with a nail in our tire. Nate helped us quickly resolve this. He was transparent from the beginning and was beyond kind and efficient. We were all good to go within 24 hours. Highly recommend this place if you are in a bind!

I bought a 2020 Toyota Camry with Mike and it was a seamless process. He took the time to show me the vehicle, test drive it, and was patient when I was unsure. If you’re looking to buy a pre-owned vehicle, go see Mike at Empire pre-owned.

⭐⭐☆☆☆ This was by far the worst experience I’ve ever had with a car dealership. It took almost a full month for me to receive my vehicle, and the entire process was nothing but delays and excuses. If you live in Connecticut, I would strongly recommend looking elsewhere. From my experience, they don’t seem prepared to handle out-of-state registrations efficiently, and you should expect to wait nearly a month while getting the runaround the whole time. The only bright spot in this experience was our salesman, Alex. He was professional, honest, and made the buying process smooth from the ... Read More

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Google - Aug 6, 2026

⭐⭐☆☆☆ This was by far the worst experience I’ve ever had with a car dealership. It took almost a full month for me to receive my vehicle, and the entire process was nothing but delays and excuses. If you live in Connecticut, I would strongly recommend looking elsewhere. From my experience, they don’t seem prepared to handle out-of-state registrations efficiently, and you should expect to wait nearly a month while getting the runaround the whole time. The only bright spot in this experience was our salesman, Alex. He was professional, honest, and made the buying process smooth from the start. He worked hard to get my wife and me into a vehicle, and I truly appreciate everything he did. If you decide to buy from this dealership, I highly recommend asking for Alex. Unfortunately, great customer service from the salesperson couldn’t make up for everything that happened after the sale. I would not recommend this dealership based on my experience.

Mike was great! He’s my new friend and will recommend him anytime. Excellent follow through and great customer service.

They did an amazing job bringing my vehicle back to great condition

Scheduled an appointment for a specific vehicle. When I arrived I was steered towards applying for a different vehicle and I figured what’s the harm, if it doesn’t work out I can still go for the cheaper car I went there for. After trying to get me to agree to 500$ a month (36,000$ total) for a 17,000$ vehicle I asked about the Mazda I had originally came for. Only then was I informed that “the Mazda was sold last night at 7:30pm but I didn’t know until right before you asked that”. I understand I made some bad decisions ... Read More

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Google - Aug 1, 2026

Scheduled an appointment for a specific vehicle. When I arrived I was steered towards applying for a different vehicle and I figured what’s the harm, if it doesn’t work out I can still go for the cheaper car I went there for. After trying to get me to agree to 500$ a month (36,000$ total) for a 17,000$ vehicle I asked about the Mazda I had originally came for. Only then was I informed that “the Mazda was sold last night at 7:30pm but I didn’t know until right before you asked that”. I understand I made some bad decisions in the past with my credit, but it doesn’t mean that they should be misleading and trying to take advantage of people like this. Very shameful.

Alex, our sales person went way above and beyond to get us in a new car. We didn’t buy here for personal reasons but i highly recommend working with Alex in sales. He was very professional and down to earth and respectful of our circumstances. We never once felt as though we were less than which has happened at other dealerships. The only criticism I would give is that communication from management could be better. Either way a great experience

DO NOT BUY A VEHICLE FROM THEM. The process that I went through was the worst experience I have ever been through. Dennis is the worst salesman I have ever interacted with, took a deposit and lied for months. If you speak to Dennis RUN! Jayson was just as bad, this dealership is so incompetent, you are better off spending a tad more money they going through them: they lie about pricing, timelines, promises etc. They only have a few dealer plates and are run by Eric who could care less. They still haven’t followed up on promises they ... Read More

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Google - Jul 28, 2026

DO NOT BUY A VEHICLE FROM THEM. The process that I went through was the worst experience I have ever been through. Dennis is the worst salesman I have ever interacted with, took a deposit and lied for months. If you speak to Dennis RUN! Jayson was just as bad, this dealership is so incompetent, you are better off spending a tad more money they going through them: they lie about pricing, timelines, promises etc. They only have a few dealer plates and are run by Eric who could care less. They still haven’t followed up on promises they made. The Hyundai dealership is their affiliate location in Fall River and the paperwork they did was filed incorrectly. I drove without a registration for weeks. Go elsewhere when trying to buy a used vehicle. Horrible people, reps, and management

Sam in sales is absolutely amazing!! I had a great experience working with her. She was friendly, enthusiastic, and made the stress of looking for a new car so smooth! She was knowledgeable, answered all of my questions, and made sure I felt comfortable every step of the way without any pressure. I really appreciated her excellent customer service and positive attitude. I would highly recommend working with her if you're looking for a vehicle, and I'll definitely be coming back to buy my next car with her.

Had an excellent experience at Empire. They worked with me with my financing and my situation, also got me in a vehicle that was best for my needs and fit my financing perfectly. The salesman, Alex Caban, worked hard for me and I appreciate it. Thank you for great service!

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I have just recently purchased my first car through Empire and I will like to say I had the best experience! I walked through those doors not knowing if I was getting a car that day and Sam had helped throughout the process and she was amazing! She had helped me find the best reliable and affordable car. She had walked me through the whole process. I couldn’t thank her enough for the opportunity she gave me!

Just bought Lexus. She's a beauty!! Bryan was very helpful and kind during the whole process. Matt made negotiating a price easy and made sure I left with the car. I would definitely recommend anyone looking for a pre-owned vehicle to stop by.

Bryant is the best salesman ive dealt with in a long time highly recommend empire

WORST EXPERIENCE EVER. Dennis, Jay and Eric are useless. Will never buy anything from Empire ever again. Ben in Fall River messed up all the paperwork. I gave my deposit of $500 and didn’t get the vehicle for 3 months: and come to find out I was driving an unregistered vehicle due to Empires negligence. I could go on and on, never again. Bad reviews are incoming along with letters

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False advertising and the finance guy was absurd with his ideas to damage your credit to better the sale now and basically restart to rebuild your credit just to make the sale.

They have great options for cars, they really do work with you to get you approved the sales associate I went with was Alex

Alex was great he help me and my wife get into a car through a confusing process he made it happen

Went in with what I needed and they made sure to take care of my needs. They were straightforward and respectful and I will continue to do business with them for any future car sales! Shout out Bryant !

Everyone was very nice and they work with you. Overall it was a great car buying experience!

AWESOME DEALERSHIP THANK YOU FOR MY SUBARU VISIT BRYANT BEST SALESMAN!!

Worst customer service ever. No communication. Bought a vehicle there and had nothing but issue after 3 months of having the car. Managers are rude and don’t know how to speak to their customers. Theirs a lot of turnaround there and I can see why.

Best experience. Jay was amazing. Straight up, fast with the paperwork, and got me the BEST deal. I was upside down in my loan and in a 14yr old beater. They gave me more for my trade in than it was worth just to get me into something safe and affordable. I drove home in a 2024 beautiful suv in less than 3 days. It’s been a couple months and the car still runs beautifully. If I ever need a new car, I know exactly where I’m going.

Bryant was awesome. I drove off in my new car the same day. I highly recommend him.

Worst experience I’ve had purchasing a car, car broke down in the midfield of the road with 7 passengers. No one picked up the phone til 2 days after saying they never got a call. unprofessional and bad buisness. Last time I will do business with this place.! Buyer beware.

Horrible experience. The dealership lied, failed to fix my brakes after a month, hid an oil leak, and made excuses once the warranty expired. The manager was unprofessional and even disrespected the salesman who sold me the car. I took the car to the Fall River main store after 6 weeks, and they fixed the brake issue in just two days, proving the problem could have been repaired all along. The issue wasn't the company it was this dealership. I would not recommend buying a vehicle from this location and I hope they move Dennis to the fall river store

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Always on point with service and vehicle buying. Always courteous, friendly, service is top notch

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Mike Torres was fantastic and helped me out so well!

Everyone is friendly, very helpful. Love my truck. They fixed any issues that came up from it being a used vehicle

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I contacted the lot inquiring about a car, applied for financing, sent over pay stubs and financial information, they ran my credit, and then I was given the run around for 3 days. "A manager was out today." "A manager was in a meeting." "The owner came by and everyone was unavailable." Then I finally hear back letting me know the car had been sold. Very unprofessional of them.

Excellent experience! The staff was professional, honest, and very helpful throughout the entire process. They answered all my questions, made everything easy, and treated me with respect. I’m very happy with my purchase and would definitely recommend this dealership to anyone looking for a vehicle. Thank you for the great service!

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My experience with Empire Pre-Owned Superstore Swansea and Fall River Ford has been an absolute disaster from the moment I purchased my vehicle. I purchased a 2022 Ford Escape and almost immediately began experiencing issue after issue. Since then, I have spent months trying to get answers, documentation, and repairs, while being met with what I believe was a complete lack of accountability. One of the most alarming discoveries was that approximately half of my engine oil dipstick was missing. This was discovered after the sale. When I attempted to get answers about how a vehicle could be sold in that ... Read More

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DealerRater - May 31, 2026

My experience with Empire Pre-Owned Superstore Swansea and Fall River Ford has been an absolute disaster from the moment I purchased my vehicle. I purchased a 2022 Ford Escape and almost immediately began experiencing issue after issue. Since then, I have spent months trying to get answers, documentation, and repairs, while being met with what I believe was a complete lack of accountability. One of the most alarming discoveries was that approximately half of my engine oil dipstick was missing. This was discovered after the sale. When I attempted to get answers about how a vehicle could be sold in that condition and why it wasn’t caught during inspection or service, I got nowhere. I was told repairs had been performed, yet I repeatedly requested paperwork documenting what was actually done and was unable to obtain the information I was looking for. As a customer, I should not have to fight for basic repair documentation concerning my own vehicle. I was informed that a transmission had been installed in the vehicle. Afterward, I continued experiencing significant issues, including abnormal noises and drivability concerns. The explanations I received about the transmission and the vehicle’s condition changed over time, leaving me with more questions than answers. What happened next was even more concerning. I brought my vehicle to Fall River Ford because of ongoing problems. Despite my existing issues with Empire Swansea, my vehicle was transferred there. Instead of resolving the problems I had reported, an inspection sticker was placed on the vehicle and it was returned to me. The concerns I originally brought the vehicle in for remained unresolved. I was also left with the impression that known issues—including a recall concern I had raised—were not being addressed. At one point, I was told words to the effect of “put a sticker on it and give it back.” Whether that reflects official dealership policy or not, that is exactly how I felt I was being treated as a customer. The entire experience has consisted of: * Multiple unresolved vehicle complaints. * Repeated trips back and forth to dealerships. * Delays and conflicting explanations. * Difficulty obtaining repair documentation. * A vehicle that I still do not trust. * Lost time, stress, and additional expenses. The final straw came when I went seeking answers regarding the missing dipstick and other concerns. Instead of receiving transparency and customer service, the police were called. Think about that for a second: I bought a vehicle, reported numerous problems, tried to get documentation and explanations, discovered part of the dipstick was missing, and when I continued asking questions, the police were called. I have maintained records, emails, paperwork, photographs, and videos documenting my experience. If you are considering doing business with Empire Pre-Owned Superstore Swansea, Empire Automotive Group, or Fall River Ford, my advice is simple: DONT DO IT STAY FAR FAR AWAY FROM THAT xxxx WHOLE. Willing to share videos with whoever wants them there is also the video of the day they called the cops on me… This review reflects my personal experience and the events I encountered while attempting to have my vehicle properly repaired and documented.

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Honestly i wish we seen the reviews before ever going here. The sales person was a nice guy but the price was almost 20k as seen we were unaware of the assuming you put 3k down because you have to go through the details and scroll all the way to the bottom in small wording it says that information so they were adding the 3k and another charge of about 2k on it trying to get me to pay 800 a month, for a Kia soul is insane. Then tried to offer a Nissan with higher miles that had more damage ... Read More

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Google - May 17, 2026

Honestly i wish we seen the reviews before ever going here. The sales person was a nice guy but the price was almost 20k as seen we were unaware of the assuming you put 3k down because you have to go through the details and scroll all the way to the bottom in small wording it says that information so they were adding the 3k and another charge of about 2k on it trying to get me to pay 800 a month, for a Kia soul is insane. Then tried to offer a Nissan with higher miles that had more damage then the bumper they said they’d fix. On top of that quoted 400 for the scion i wanted to trade in which i thought was ok bc it was a old beat up scion, until i went down to Kia and they offered 2k on the same scion for trade in. I GOT A SUV WITH LOW MILES FOR THE SAME PRICE AS THE KIA SOUL!!! Do not fall for their tricks. Also he didn’t know the features in the car they were selling 🤷‍♀️

Absolutely terrible service and communication. Took over 30 days to pay off the loan for the car I traded in. And when called multiple times about it no one ever called me back. Was told to bring in the truck I bought for repairs agreed upon when purchasing the vehicle and when we got there 3 separate time was told “sorry we don’t have a loaner car we will have to reschedule.” The first salesman, Alex, was amazing but then they made us work with someone else who had no idea what was going on. I would never recommend this dealership ... Read More

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DealerRater - May 15, 2026

Absolutely terrible service and communication. Took over 30 days to pay off the loan for the car I traded in. And when called multiple times about it no one ever called me back. Was told to bring in the truck I bought for repairs agreed upon when purchasing the vehicle and when we got there 3 separate time was told “sorry we don’t have a loaner car we will have to reschedule.” The first salesman, Alex, was amazing but then they made us work with someone else who had no idea what was going on. I would never recommend this dealership to anyone.

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This place is a scam! They advertise cars online at a price and when you go there they add $3000 to the price and they call it "policy" lol. Don't waste your time and drive for nothing. They lower the price online just so they can waste your time. when I asked about this "policy" they said most of our clients have bad credit scores so they don't care, once we get them approved they sign without even looking at the price. I feel bad of how they take advantage of people with bad credit ... Read More

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Google - May 14, 2026

This place is a scam! They advertise cars online at a price and when you go there they add $3000 to the price and they call it "policy" lol. Don't waste your time and drive for nothing. They lower the price online just so they can waste your time. when I asked about this "policy" they said most of our clients have bad credit scores so they don't care, once we get them approved they sign without even looking at the price. I feel bad of how they take advantage of people with bad credit score so they can make more money! This is a complete discrimination...

I had a very disappointing experience at this dealership. The price listed on their website and online ads did not match what they tried to charge in person. After I arrived, I was told there was an additional $3,000 added to every car because of their “policy,” something that was never mentioned beforehand. When I questioned this, the staff member’s explanation was extremely unprofessional and, in my opinion, discriminatory. He implied that many of their customers “have bad credit so they don’t care and will sign without even checking the price.” I found this comment insulting and completely unacceptable. ... Read More

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Google - May 11, 2026

I had a very disappointing experience at this dealership. The price listed on their website and online ads did not match what they tried to charge in person. After I arrived, I was told there was an additional $3,000 added to every car because of their “policy,” something that was never mentioned beforehand. When I questioned this, the staff member’s explanation was extremely unprofessional and, in my opinion, discriminatory. He implied that many of their customers “have bad credit so they don’t care and will sign without even checking the price.” I found this comment insulting and completely unacceptable. I left immediately and will not be returning. I recommend anyone considering this place to be cautious and ask for all fees in writing before visiting.

This place is a scam , drove 1 hour to view a car and check it out , once i agreed to pay the listed price plus the standard dealership fees and taxes , they asked for 3000$ on top of the listing price and called a “policy “, wasted my time and effort for no reason

I had a very disappointing experience at this dealership. The price listed online was not the price given in person. After driving all the way there, I was told there was an additional $3,000 “surcharge” added to every car, which was never mentioned in the online listing. It felt misleading, and I left feeling frustrated and like my time was wasted. If you’re considering buying a car here, be aware that the price you see online may not be the price you’re actually offered.

RUN!!! Most dishonest , unprofessional dealership. 04/2/26 to purchase advertised car, conveniently it was sold. They stated they had another one at other dealership. I went there to complete paperwork following day, they could not locate the vehicle, apparently employee had it. This turned into a 4hr process as you need to go to other location for paperwork. When we returned, I received the car fuel light on, shavings everywhere. I called Trever the GM next am as well as told him after reviewing the paperwork (I know I should of read everything , I was exhausted an needed to return to work, ... Read More

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Yelp - Apr 28, 2026

RUN!!! Most dishonest , unprofessional dealership. 04/2/26 to purchase advertised car, conveniently it was sold. They stated they had another one at other dealership. I went there to complete paperwork following day, they could not locate the vehicle, apparently employee had it. This turned into a 4hr process as you need to go to other location for paperwork. When we returned, I received the car fuel light on, shavings everywhere. I called Trever the GM next am as well as told him after reviewing the paperwork (I know I should of read everything , I was exhausted an needed to return to work, I just assumed the price we agreed on was correct as the dollar amount month payment was the same) they up charged me thousands (tacked on 4800 warrantee without telling me an upcharge car thankfully they were dumb enough to leave it up on line so I had proof as I was called a liar) as well as the person put in an additional 3000 miles ( this is a felony to sell a car false odometer) . Manager Conner LaPointe gave me a car detail and promised all new warranty reflecting actual milage...still waiting!! as well as waiting for the registration (suppose to be with in 10days) to be completed, I got pulled over as car is not inspected and time ran out transfer plates. Noone is getting back to me so I was forced reach out to lawyer to get help and file BBB claim.

By FARRRRR THEEEEE WORST !!!!! WORST Experience I have ever had!!!! I will do everything in my power to make sure that every single person I know or knows of me doesn’t come to this place for a vehicle. They are HIGHLY UNPROFESSIONAL!!! Lack of communication and poor service!

Id avoid this place if your looking to buy a car for a fair price. They use an advertising trick iv never ran into before. They advertise there cars reflecting a 3000.00 down payment that you didnt put down yet. You dont notice untill you start to finalize your deal. There finance department is the Hyundai dealership, so yes you'll be paying the top dollar doc fees. I used my own financial bank and after the deal and I was getting my paperwork the price they sold the car to me was a couple thousand over what the retail price ... Read More

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Google - Apr 9, 2026

Id avoid this place if your looking to buy a car for a fair price. They use an advertising trick iv never ran into before. They advertise there cars reflecting a 3000.00 down payment that you didnt put down yet. You dont notice untill you start to finalize your deal. There finance department is the Hyundai dealership, so yes you'll be paying the top dollar doc fees. I used my own financial bank and after the deal and I was getting my paperwork the price they sold the car to me was a couple thousand over what the retail price would normally be. These guys look for anyway to maximize there greedy pocket. I get it they have to make there money but this dealership buys cars at the auction and marks the price sky high and charge big box store fees. Go find a dealership that actually honors there advertised price, most of them places actually even work off that price . Not this place....

the dealership was exelent to my needs ,iwanted to roatate my tires the dealer saidit would cost70.00he told me to do itnext time

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Went in for a purchase...online price 12.9 once in there they quoted me 14.9. Would not honor on line price and refused to negotiate. They do the usual game of walking back and forth! Ridiculous and the "big guy" walks around in an overcoat and scarf indoors like he is some mafia dude! Don't waste your time! 3 days later the sales person texted me and asked if he gave me a full tank of gas, could we do business? I couldn't stop laughing. Do ya think 50.00 dollars of gas is what I need? No! I want the ... Read More

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Google - Mar 29, 2026

Went in for a purchase...online price 12.9 once in there they quoted me 14.9. Would not honor on line price and refused to negotiate. They do the usual game of walking back and forth! Ridiculous and the "big guy" walks around in an overcoat and scarf indoors like he is some mafia dude! Don't waste your time! 3 days later the sales person texted me and asked if he gave me a full tank of gas, could we do business? I couldn't stop laughing. Do ya think 50.00 dollars of gas is what I need? No! I want the internet price to be honored as our starting price to negotiate.he finally offered me 400 dollar discount! Still not good enough and a full tank of gas should be common courtesy for ever buyer of a used or new car!

Horrible people to do business with. My truck has been in service more than I have driven it in the 6 weeks I have owned it: Employees give you the runaround and manager refuses to speak to you on the phone. I took my truck to be inspected and it failed. after the 3rd time of service they took it without my permission to get a sticker from their own guys. Not to mention they backed out of a deal that I was in the process of signing for on the loaner I am driving while we were in the middle ... Read More

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DealerRater - Mar 25, 2026

Horrible people to do business with. My truck has been in service more than I have driven it in the 6 weeks I have owned it: Employees give you the runaround and manager refuses to speak to you on the phone. I took my truck to be inspected and it failed. after the 3rd time of service they took it without my permission to get a sticker from their own guys. Not to mention they backed out of a deal that I was in the process of signing for on the loaner I am driving while we were in the middle of signing for it because they messed up the paperwork.

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Great company and also their greet and so welcoming. They got the job done and and where very helpful

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Pricing across all internet platforms is misleading - on the main website it shows in the fine print price is reflected after an assumed 3k down payment but the prices in other platforms CarGurus, Cars.com, etc reflects the price after the 3k which is pretty misleading as its not a rebate or anything this is them listing and assuming you'll put 3k down/listed as a 3k fee. Every price you see on another platform. You need to add 3k from the start The dealership pulled a bait and switch pretty much on a vehicle I was interested ... Read More

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Google - Mar 13, 2026

Pricing across all internet platforms is misleading - on the main website it shows in the fine print price is reflected after an assumed 3k down payment but the prices in other platforms CarGurus, Cars.com, etc reflects the price after the 3k which is pretty misleading as its not a rebate or anything this is them listing and assuming you'll put 3k down/listed as a 3k fee. Every price you see on another platform. You need to add 3k from the start The dealership pulled a bait and switch pretty much on a vehicle I was interested in even after communicating with them on my starting price point and telling me it was posible as well as providing a lower price. Fortunately, my salesperson was great but the sales manager that I spoke to was deceptive and deflected questions when confronted with information. I wouldn't reccomend them.

BEWARE. first of all they charge $3,000 more than the price listed. they also sold me a car suddenly and said the horn wasn’t working and it would be available for pick up the next day. they then stopped communicating with me. everyday i was waiting thinking the car would be ready and i had to keep calling to get updates. the car was never ready. after waiting a week i had to get in contact with the gm and i found out there was a whole other issue with the wiring in the car. they never even told me ... Read More

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Google - Mar 12, 2026

BEWARE. first of all they charge $3,000 more than the price listed. they also sold me a car suddenly and said the horn wasn’t working and it would be available for pick up the next day. they then stopped communicating with me. everyday i was waiting thinking the car would be ready and i had to keep calling to get updates. the car was never ready. after waiting a week i had to get in contact with the gm and i found out there was a whole other issue with the wiring in the car. they never even told me and just kept saying it should be ready any day. the whole time they knew and just kept lying to me. they tried to scam me and i had to get my money back and cancel the deal👎🏻

BUYER BEWARE-Dishonest and misleading pricing: Saw a truck online through Cars.com for sale listed for $36420. Called to set up an appointment for the following Monday, during this call I confirmed the price of $36420. I received 4 follow up calls over the weekend about my appointment, which I confirmed and again asked if the price was still $36420, again confirmed by the person on the phone. I drove over 2 hours to look at the truck, took it for a test drive even though the salesperson said there was another salesperson working a deal on it, but I was told not to worry ... Read More

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Yelp - Feb 17, 2026

BUYER BEWARE-Dishonest and misleading pricing: Saw a truck online through Cars.com for sale listed for $36420. Called to set up an appointment for the following Monday, during this call I confirmed the price of $36420. I received 4 follow up calls over the weekend about my appointment, which I confirmed and again asked if the price was still $36420, again confirmed by the person on the phone. I drove over 2 hours to look at the truck, took it for a test drive even though the salesperson said there was another salesperson working a deal on it, but I was told not to worry about that as the salesperson we were working with was more senior and he would get us in the truck. We started to work numbers, and the salesperson came back and I saw he listed the price at $39420 and gave us a payment based on that number. $3000 over the listed price on two websites, when I informed the salesperson he said, oh maybe a presidents day sales number. He went back to the sales manager and came back with a different payment, but said the price was $39420 because when they put a car price online, they assume all buyers will put $3000 down. I said it doesn't say that under the price, and he stated I had to look at the disclosures to see that. I mentioned it didn't say it on the other site, and this was deceptive behavior and they should honor the price we were quoted over the phone and online. they said no and we left. As we left, I stopped at the sales managers desk and stated that what they were doing was unfair and deceptive behavior as well as very misleading to consumers. The sales managers said that I should read the disclosures before calling.