Frequently Asked Questions at Empire Pre-Owned Superstore

Here in our car dealership in Swansea, MA serving those in Warwick and Cranston, RI along with the Providence area our goal is to give you a standout car shopping experience as you browse through our expansive collection of used cars and find the one you want, as well as being able to find the right auto service needed for your vehicle as well. We get a lot of questions and we want to make sure you can find the answers. That's why we've put together our frequently asked questions so you can find those answers and learn more about our dealership and the services we provide.

Pre-Owned Inventory FAQs

How can I know the vehicle is in good driving condition?

We make sure every used car, truck or SUV available here in our showroom is in good condition and will provide you with a quality driving experience, along with quality pricing. You can trust that we inspect and ensure all our options are road ready and here for you to find savings.

What is the difference between pre-owned and certified pre-owned?

The major difference is that a certified pre-owned meets standards set forth by the automaker, or the National Independent Automobile Dealers Association (NIADA). These mean the vehicles have passed an inspection that evaluates all vehicle components and is under a certain mileage and model year maximum. With a pre-owned that isn't certified, it can range many model years, mileage and options. All of them here possess the right quality for those in North and East Providence, with one having a specific designation and warranty coverage for certain components.

How do I know I am getting the best price?

You'll know because with our selection of vehicles and the pricing on them compared to others in the area, you'll find the most savings with us. We even have Empire E-Z Buy, which streamlines the purchase process and allows you to make an offer that you feel is suitable on any one of our used cars so you can maximize savings on your purchase. We also provide lots of different vehicle specials and offers, all to give you a chance at finding the best price that you can.

Service FAQs

What type of services do you offer?

We cover all kinds of automotive service. We're here to perform routine and scheduled maintenance like oil changes, tire rotations, wheel alignments, inspections, battery replacement, parts replacement and much more. We can also work on vehicles for complex repairs such as any noises coming from your vehicle, or you feel that the driving is off in some way. We'll diagnose and inspect it, and solve the problem by repairing your vehicle and getting you back out on the road to enjoy your quality used car.

How can I book an appointment?

You can contact us to book a service appointment by calling our service department to get available times, or you can book an appointment online. We make it easy to find the next available appointment and for you to reserve it right from your computer or mobile device, which saves you time and allows you to make an appointment at your convenience.

Are there ever any deals on car service?

Yes there are! We have many service specials that we run throughout the year, and change them up to reflect the needs of the time of year, or what we know is going to be a popular service needed. We encourage you to check them out in greater detail and see for yourself all the many ways you can save when you utilize our specials throughout the year.

Parts FAQs

How can I order parts?

If you need car parts for your vehicle, there are a few options. If you bring your car in for service and need a part installed, we'll have it here and install it for you. If you're looking for parts for a DIY project, you can contact our team and we'll provide you with the right parts you need, order them via our expansive parts network, and have them delivered to you, or for pickup here at our parts and service department.

Why type of parts do you offer?

We carry all kinds of different parts that are high quality and suited for many different vehicles. Whether it's wiper blades or car batteries, cabin air filters, headlights and taillights, or parts that you need for advanced car systems, we have it and can order and install it for you so you can get the highest quality drive needed.

Where do you get your parts from?

We source our parts from an expansive network of leading and trusted sources throughout the region, and only get those that we know will last and provide the right level of quality for your vehicle. You can count on us to provide you with the guidance and expertise to find the right parts specifically for your vehicle, so it runs at its best at all times.

Finance FAQs

How can I know if I'm pre-approved?

You can get pre-approved in a variety of ways. Either you're working with your local bank or credit union to get approved for a car loan ahead of time, or when you go through the finance process with us, which we make simple using E-Z Buy and via our finance team who are here to help you.

What is the financing process like?

At Empire Pre-Owned Superstore, our goal is to try and make the financing process as simple as possible. When you decide on a vehicle, our sales team will take the price of the vehicle, apply any savings, along with your down payment if you have one, or a trade-in if you have one and come up with a final price that we all agree on. From there, our finance team will run your credit or take the financing rate you were approved for from your finance institution and come up with a monthly payment plan. You can choose the right plan for you, and after that a few things are finalized and you're ready to go!

What will a finance application do?

The finance application is used to help you apply for a car loan for your purchase. We use it to either verify the approval you got from your bank or credit union, or to run through our database to find you the right rates. It does pull a hard credit score, so afterward your credit will go down. But, after a few payments to your vehicle, it will go to where it was before. Not only that, but a finance application like our online one allows you to save time as our finance team can easily pull the information on our secure website and get you the right financing ahead of time so when you've found your ideal used car, we'll have the payment plans ready for you, saving time and paperwork at the dealership.

Any Other Questions? Contact Us Today

If you have questions about our dealership or the car buying process feel free to reach out to us. We'd be happy to provide you with all the details you need, and provide answers today.


  • Monday 9:00AM - 7:00PM
  • Tuesday 9:00AM - 7:00PM
  • Wednesday 9:00AM - 7:00PM
  • Thursday 9:00AM - 7:00PM
  • Friday 9:00AM - 7:00PM
  • Saturday 9:00AM - 6:00PM
  • Sunday 11:00AM - 3:00PM


Empire Pre-Owned

2153 GAR Hwy
Directions Swansea, MA 02777

  • Sales: 855-476-5100
  • Service: 855-476-4900
  • Parts: 855-476-4900

Make an Inquiry

* Indicates a required field